A Warranty You Can Trust
At Jewelry Keepsakes, we stand behind the quality of every piece we create. Our jewelry is crafted with care and backed by a comprehensive warranty designed to give you confidence in your purchase.
We stand behind the quality of our jewelry and memorial keepsakes. If your item is found to have a manufacturing defect within one year of the original purchase date, we will repair, replace, or refund the item at our discretion. Shipping charges are non-refundable.
1-Year Warranty
Coverage for manufacturing defects for one year from the original purchase date.
Replacement or Refund
Approved warranty claims may qualify for repair, replacement, or refund based on the nature of the defect.
Customer Support
Our customer care team is available to assist with warranty questions and claims.
Manufacturing defects are covered under our warranty. The following are not covered:
❌ Damage from improper care or chemicals
❌ Accidental damage or misuse
❌ Normal wear and tear
❌ Lost or damaged stones due to wear
❌ Third-party repairs or modifications
❌ Improper storage or handling
❌ Lost or stolen items
Jewelry Keepsakes will cover the cost of return shipping for repaired or replacement items resulting from an approved warranty claim.
Customers are responsible for shipping costs when sending items to Jewelry Keepsakes for warranty evaluation, repair, or replacement consideration.
For your protection, we strongly recommend using a trackable shipping service and securely packaging your jewelry to help ensure safe delivery.
To help preserve the beauty and longevity of your jewelry, we encourage you to review our Jewelry Care Guide for cleaning, maintenance, and storage recommendations.
Many warranty inquiries involve jewelry that has darkened, tarnished, or lost its original shine. In most cases, these changes occur naturally over time and are not the result of a manufacturing defect.
Many of our pieces are crafted from genuine sterling silver and gold. Like other precious metals, these materials naturally oxidize and may develop tarnish over time. This is a normal characteristic of authentic precious metals and is not considered a manufacturing defect.
Regular cleaning, proper storage, and routine maintenance can help preserve the appearance and longevity of your keepsake jewelry for years to come.
Founded in 2005
Serving families since 2005.
99,000+ Families Served
Helping families create meaningful memorial keepsakes since 2005.
Designed In-House
Many of our keepsake jewelry designs are created by our in-house design team.
We Understand Loss
Our team has personally experienced the memorial journey.
USA-Sourced Materials
Many of our materials are sourced from trusted U.S. suppliers.
Quality Inspected
Every piece is checked multiple times before shipping.
How To File A Warranty Claim
Contact Customer Care
- Reach out to our Customer Care team by phone or email.
- Phone: 1-877-723-7229
- Email: sales@jewelrykeepsakes.com
Provide Your Claim Information
- Provide your order number, a description of the issue, and photographs of the item if requested.
- Our warranty team will review the information and determine whether the issue qualifies under our warranty policy.
Resolution
- If your claim is approved, we will provide instructions for returning the item and discuss available repair, replacement, or refund options.
If you believe your jewelry has a manufacturing defect covered under our warranty, please contact us using one of the methods below.
Phone
📞 1-877-723-7229
Email
✉️ sales@jewelrykeepsakes.com
Mailing Address
Jewelry Keepsakes
2801 Old Airport Road
Great Falls, MT 59404
We are committed to providing high-quality memorial jewelry and exceptional customer service. If you have any questions about your jewelry or warranty coverage, our team is here to help.