Photo Engraved Jewelry FAQ's

Sending us a jpeg file is best, and we require it to be a minimum of 400 pixels. If the pixels are lower than 400, the quality of the picture is significantly diminished.   To provide the best quality image on the keepsake, 400 pixels or higher is required.

Sure! We will scan the polaroid and engrave the image onto the surface of the pendant. The picture will then be mailed back with the personalized photo necklace. Be sure to note any particular cropping instructions when mailing in a polaroid picture.

If a customer requires a proof before engraving, we can definitely provide that. Most times, with clear instructions on what the customer is looking for, our master engravers can do exactly as the customer has asked.

If a customer wants a proof, we reach out to the customer to get their approval before any engraving commences.  Additionally, we contact the customer if our engraver is not necessarily happy with the way that a picture fits on the requested keepsake or is having difficulty with the provided cropping instructions.  This takes place before any engraving begins so that we can ensure our customers are getting exactly what they requested.

There is no charge to see a proof as it is a complimentary service that we offer to our customers upon request.  We are happy to make the requested corrections and will not engrave your selected pendant or keepsake until you are completely satisfied with the proof.

Please note that we cannot send a proof until your order is placed.

Yes, we can remove any background from a picture. The photo can be cropped to your exact specifications and highlight exactly what the customer is looking and asking for. The higher the image quality, the better the clarity of the resulting engraving.

Absolutely! We can add people together if that is what you are looking for.  You can send in multiple images and request a merging of the people in the photo, or we can take one person from one picture and a person from another photo and add both to one keepsake.

Additionally, you can engrave both sides of the pendant. This allows customers to choose two photos they love and have a picture engraved onto each side of the keepsake.

Yes, we can!  You can choose to upload one photo on the product page and then e-mail us the additional photo at sales@jewelrykeepsakes.com.  You can also use our convenient image upload page to upload your additional photo.

Be sure to include any cropping instructions or comments in the Photo Comments Box on the product page.

Yes, hair can be added in. We do recommend sending in an image of the hairstyle requested so that it can be cropped and added into the engraved image in proper likeness.

Please note that it is a little more difficult to add in hair that has varying shades of light and dark, but we will certainly do our best.

Absolutely!  You can upload one image on the product page and use the image upload page for the additional image, referencing your name and phone number.  You can also e-mail us the additional image as well as any additional cropping instructions to sales@jewelrykeepsakes.com.  Should you need assistance with ordering photo engraved jewelry for two photos, give us a call at 1-877-723-7229 and we will be happy to help!

Please note that there may be an additional charge for engraving a photo on each side.

The image is engraved onto the surface of the pendant.  It is permanently engraved and not adhered to the surface with any sort of adhesive or sticker.

No, the photo is permanently etched into the surface of the pendant. The surface of the pendant can be scratched however, so we recommend not wearing multiple pendants together or with other charms to prevent scratches.

The resulting image is in a black and white grayscale regardless of the submitted photo’s initial color.  The engraved image is an exact replica of the uploaded photo, is professionally cropped and is enhanced per your instructions by our professional engravers.

Want to learn more? Watch our video and learn why our photo engraved jewelry is the best!

You cannot have the image engraved in full-color on a regular stainless steel photo engraved pendant.  The white background allows for the colors of the photo to really pop and because the white face is textured, that same texture is carried through onto the engraved image.  This means that when you run your fingertips over the face of the pendant, you can actually ‘feel’ the engraved image.

Yes, we can engrave a fingerprint on the back.  Please note that there may be an additional charge.  Contact our customer service at sales@jewelrykeepsakes.com or by calling 1-877-723-7229 for assistance.

We can engrave any non-copy-written shape or symbol on the back of our photo engraved jewelry.  Contact our customer service at sales@jewelrykeepsakes.com or by calling 1-877-723-7229 for assistance.

Yes. Normal commercial free use fonts can be substituted for the personalized text engraving.

Jewelry Keepsakes custom photo pendant is made of hypoallergenic surgical grade stainless steel.  Using stainless steel for our photo engraved jewelry means that our customers are getting a durable and high-quality keepsake that should not cause any sort of allergic reaction.

Although the pendant is waterproof and you would likely be fine, we don’t recommend wearing your photo engraved jewelry in water. Chlorinated water and water containing harsh chemicals can damage the surface of the keepsake and the engraved image.

To preserve the beauty and longevity of both the engraving and the keepsake, we suggest that you remove your pendant when showering, bathing or swimming and put in a safe place until you are out of the water.

To ensure extreme quality, we only engrave our own pendants.

No, we cannot engrave authentic military dog tags.

Yes, there is!  Please contact our customer service via e-mail at sales@jewelrykeepsakes.com or by calling 1-877-723-7229 for assistance.

Absolutely not! While personalized photo pendants are a wonderful way to show your love for someone that has passed, they can also be used to celebrate those that are still with you.

Ideal for birthdays, special occasions such as Mother’s Day, Christmas or anniversaries , the pendants can be engraved with pictures of children, animals or with any photo that holds particular meaning. Because the engraved image is in the exact likeness of the submitted photo, the personal nature of the keepsake is unique and special to the recipient.

For those that are looking to choose a photo engraved keepsake in memory of the deceased, you have two different styles to choose from - those with an internal urn and those without an internal urn.

Black and white grayscale photo engraved jewelry will not fade over time.  In rare instances, our full-color photo engraved jewelry may fade after prolonged exposure to sunlight, but it is unlikely.

You can wear several photo engraved pendants together, however, we do not recommend doing so on the same chain.  The pendants can rub against each other and cause scratching which will impact the clarity of the engraved image.  What we do suggest is layering the pendants!  Choose different length necklaces or chains and layer your pendants together for a multi-faceted look!

Your photo engraved jewelry does not come with any care and cleaning instructions but not to worry - caring for your photo engraved jewelry is very easy! Simply wipe down the front and back surface of the photo engraved jewelry with a jeweler’s cloth or with a dry lint-free cloth once or twice a month. This will remove any build-up of oils and debris that may settle onto the surface with normal wear.

Most photo engraved jewelry will ship within 1-2 business days of processing your order, but some pieces will ship the same day! Standard delivery is 2-3 business days from when your order was placed, which means that you could have your photo engraved jewelry in 3-5 business days from when your order was placed.

We offer a variety of shipping options no matter where you live in the world. For those that live in the Continental United States, place your order by 12:00 noon MST Monday through Friday and your order will ship the same day. Standard delivery in the US is 3-5 business days. We also offer overnight and 2-day shipping in the Continental United States.

We offer regular and expedited shipping for Canada, the UK and worldwide. Please note that the receiving country’s customs department may impose taxes or duties that are the responsibility of the customer. As always, if you have questions regarding shipping charges, please call our customer service department at 1-877-723-7229 as we are happy to help!

Yes, we can!  Please contact our customer service at sales@jewelrykeepsakes.com or by calling 1-877-723-7229 and they will be happy to assist you.

All of our photo engraved jewelry ships directly from the state of Montana, USA.

We are all about passing on savings to our customers, and so, we do offer discounts for purchasing multiple photo engraved keepsakes.

• If purchasing 5 or more keepsakes, use coupon code SAVE10 at checkout to save 10%.
• If you are purchasing 8 or more photo engraved pendants or a combination of 8 or more different keepsakes, use promo code SAVE15 at checkout to save 15% off your purchase price.

All of our photo engraved jewelry comes with a 1-year warranty against manufacturer defects.

We do not accept returns on personalized items. If you do not like your photo engraved pendant for some particular reason, our customer service department will be happy to assist you. You can call at 1-877-723-7229 or e-mail them at sales@jewelrykeepsakes.com.